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Control Customization in SOC 2 vs. ISO/IEC 27001: What Service Providers Need to Know

Sep 12, 2025
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In today’s hyper-connected business environment, trust is no longer optional—it’s essential.

Service providers are under constant scrutiny from clients, regulators, and partners, all of whom demand concrete evidence that sensitive data is being managed securely and effectively. Two of the most widely recognized frameworks for providing this assurance are SOC 2 Type 2 and ISO/IEC 27001.

While both frameworks aim to demonstrate robust security practices, one of the most strategic—and often overlooked—differences lies in how controls are customized and applied.

In the GRC world, control customization goes far beyond simple flexibility; it reflects how well an organization aligns security measures with its unique risk landscape, business objectives, and stakeholder expectations.

In this post, we take a deep dive into the nuances of control customization for SOC 2 Type 2 and ISO 27001, exploring how each framework approaches control design, implementation, and justification.

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